Accessibility
Welcome to Townsville North Queensland where the unexpected is up for everyone.
A destination designed for everyone to enjoy. Here, vibrant islands, a buzzing coastal city, and ancient rainforests await exploration, welcoming all travelers no matter their mobility needs or unique abilities.
We understand thoughtful planning is key to a relaxing getaway, so let us help you plan ahead the details so that you’re free to reconnect with nature and take in every wild, unforgettable moment in a place where everyone is welcome.
GETTING TO TOWNSVILLE
Arriving at Townsville Airport is a breeze with accessible facilities tailored to support visitors with mobility needs. With accessible transport options to the city center, you can begin your journey comfortably from the moment you arrive.
Terminal Facilities
- Accessible bathrooms landside and airside
- Changing Places Facility landside (1 of only 4 in Townsville)
- Quiet Room landside
- Lift in departure lounge to provide easy access to Level 2 Departure Gates
- Aerobridges
- Hearing Loops throughout
Ground Transport
- Accessible drop off/pick up conveniently located in front of the terminal with access ramps.
- Accessible parking bays are located within both the Saver and Select car parks
- Carparking equipment including entry/exit machines and pay stations equipped with large digital displays and Hearing Loop
Each airline has their own special assistance – for more information:
WHERE TO STAY
Townsville North Queensland offers a variety of accessible accommodations that blend comfort with style, ensuring everyone can enjoy their stay, whether you're in the heart of the city, by the water, or surrounded by rainforest.
The Ville Resort-Casino or ARDO: In the heart of the harbor, this resort offers chic comfort with accessible rooms, valet parking, a pool lift and lift access throughout, plus five onsite dining spots for indulgent meals and drinks.
Quest Townsville on Eyre is perfectly positioned by The Strand and provides spacious, accredited accessible units, while Aligned Corporate Residences keeps you close to the CBD with apartment-style living. And for a nature escape, Discovery Parks - Townsville and Paluma’s Rainforest Inn place you near the rainforest and iconic Wet Tropics.
THINGS TO DO
The Strand is Townsville’s crown jewel with 2.2 km of accessible trails, beach mats on weekends, and a swimming lagoon with ramp access. This beachside esplanade offers wheelchair-accessible parking, accessible toilets, and easy paths to picnic spots, ensuring a perfect day by the sea. For a scenic alternative, the Coastal Boardwalk connects Kissing Point to Rowes Bay, featuring observation decks and rest stops for a leisurely adventure.
Accessible via ferry, Magnetic Island offers quiet coves, scenic beaches, and endless beauty. Alma Bay, Picnic Bay and Horseshoe Bay provide beach wheelchairs, accessible toilets, and scenic views. Stay in Island Leisure Resort or the cozy Karuna Cottage for a relaxing, accessible retreat amid lush gardens. The intra-island bus service connects you effortlessly to key spots across the island. For a water adventure, Aquascene Magnetic Island offers a fully accessible boat tour, with floating aids and a pontoon, making it easy to explore the Coral Sea’s wonders. Or, if you prefer to explore on land, hop on board of Magnetic Island Tours bus, equipped with added accessibility features, including a wheelchair lift and enhancements for improved mobility, ensuring that everyone can partake in this inclusive experience.
Just 20 minutes from the city, Billabong Sanctuary offers hands-on wildlife experiences for all abilities. With accessible trails and facilities, the sanctuary is a fantastic spot to connect with Australia’s native animals.
The Queensland MuseumTropics showcases the region’s rich history with accessible exhibits, sensory kits, and wheelchair availability. For maritime enthusiasts, the Maritime Museum explores the famous SS Yongala shipwreck and has boardwalk access, hands-on activities, and free admission for carers.
For a mix of culture and recreation, Riverway is a local favorite with an 11 km riverside track, an arts center, and the serene Riverway Lagoons. Accessibility ramps lead to the swimming areas, providing a relaxed oasis.
visitor information Centre
Our skilled staff at the Townsville Visitor Information Centre warmly welcome you, and have undergone accessibility awareness training to provide an inclusive experience for all visitors. Our centre is wheelchair accessible, with wide doorways and a single level. A publicly accessible bathroom with automated doors is located next to our centre. A grassy area suitable for toileting assistance animals is available just two metres from our front door.
Townsville Bulletin Square, 340 Flinders Street, Townsville CBD. Open Monday to Friday 9am to 5pm and Saturday/Sunday 9am to 1pm.
For more information contact the Visitor Information Centre on 07 4721 3660 or the operator directly to discuss how our region can best facilitate their accessibility needs.
USE THE MOBILITY IN TOWNSVILLE APP
The free Townsville Mobility Map shows the difficulty levels of pathways, connection and movement between major areas of the CBD and destination experiences from wheelchair users.
