Ardo Hotel

Cancellation Policy

Guarantee Policy All reservations must be guaranteed with a valid credit card at the time of booking. This does not constitute payment. Reservations over special event periods will be charged in full at the point of reservation; deposits are non-cancellable non-refundable and non-transferable. Rates are tax inclusive and subject to change. Selected enhancements are debited to your account on completion of booking. Please be advised that on check-in we require a credit card authorisation for the full room rate plus a $50 per day incidentals guarantee. If a debit card is provided the full room rate is charged upon check-in plus the $50 per day incidentals guarantee. Please note Ardo is a cashless venue. Please note the pre-authorisation taken on your credit card may hold your funds for five to ten working days; depending on your financial institution. If you choose to pay via EFTPOS the full room rate is required upon check-in plus a $200 bond per day to guarantee any incidentals. Valid government issued Photo ID is also required. Reservations must be cancelled 24 hours prior to arrival to avoid cancellation penalties. This penalty would be charged to the credit card provided to guarantee the reservation. Full prepayment and cancellation applies to all reservations staying on advance purchase rates packages including tickets and any reservations on selected black-out dates throughout the year. Please contact [email protected] or phone +61 7 4722 2333. Responsible Practices Must be aged 18 years and over to enter the Casino. We encourage you to read our Harm Minimisation Strategy. Gamble Responsibly. We practice the responsible service of alcohol. Find out more about our responsible practices.