COVID Flexible Booking Policy | Townsville North Queensland

We're offering peace of mind and the flexibility to change your stay

Plans put on hold by COVID-19 travel restrictions*?

If your booking is impacted due to COVID-19 travel restrictions and you notify us in writing (via email) within 48 hours of the relevant announcement, you are eligible for any of the following options:

Credit voucher for the full value of your booking;
Free changes to dates or details of your booking;
Receive a full refund* (less the booking fee of $2.75).
*Refunds will be assessed based on individual circumstances. Operator cancellation policies may override these terms and conditions.

*Affected by travel restrictions means any booking that is scheduled during the period of restrictions or within seven days of travel where the time period has not been defined, that:

Can’t be accessed due to border closure or lockdown impacting travel.
Has introduced different quarantine, entry or testing requirements to when the booking was made.
Has restrictions in place that would require you to quarantine before/after returning home.
You are impacted by the travel and/or disease control restrictions implemented by your local authorities or the Queensland authorities.
You have been diagnosed, are awaiting test results or are suspected of being infected with COVID-19 by health authorities.

To contact us, please call our friendly Visitor Information Centre staff on (07) 4721 3660 or email us at [email protected]